If you experience an issue with a website that other users are not able to reproduce, you may be asked to clear your browser cache. Your browser cache consists of temporary files that are downloaded from websites you visit and stored on your computer to improve the page load speed whenever you visit that website again (because your browser won't need to re-download the same files). Sometimes, however, these cached files can become outdated and lead to issues with the appearance or behavior of a website that only affect you. The solution to this problem is to clear your browser cache, thus forcing your browser to re-download these files from the source website when you visit it next.


The steps to clear your browser cache depend on which web browser you're using. You'll find specific instructions for the major browsers in use today below.


Google Chrome

Please see the guide on Google's support website: https://support.google.com/accounts/answer/9098093


Mozilla Firefox

Please see the guide on Mozilla's support website: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache


Safari (Desktop) 

Please see the guide on Apple's support website: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac


Safari (Mobile)

Please see the guide on Apple's support website: https://support.apple.com/en-us/HT201265


Microsoft Edge

Please see the guide on Microsoft's support website: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


Microsoft Internet Explorer

Please see the guide on Microsoft's support website: https://support.microsoft.com/en-us/help/260897/how-to-delete-the-contents-of-the-temporary-internet-files-folder