Frequently Asked Questions
The design department always tries to provide proofs and graphics without any errors. However, occasionally a small error might slip through our Quality As...
Thu, 14 Mar, 2019 at 7:55 AM
Your client has requested changes. Again. Do you make a completely new ticket or can you request changes in your current ticket? Here is a guide to help you...
Fri, 16 Oct, 2020 at 7:20 AM
The short answer is no. Reopening older or closed tickets leads to confusion and cluttered tickets. Instead, try creating a new ticket with a link refe...
Mon, 25 Feb, 2019 at 1:57 PM
Yes, you are able to schedule a 30-minute brainstorm session with the creative team. Depending on your needs, we may invite only a few creatives or the whol...
Mon, 13 Jul, 2020 at 10:08 AM
If you are logged into your account and you are no longer seeing a specific ticket you previously saw, it is possible that the ticket has been resolved or c...
Wed, 13 Jan, 2021 at 11:42 AM
Log into Freshdesk and navigate to the ticket you want to close. You'll see the 'Mark ticket as closed' button at the top. It is highlighted...
Wed, 13 Jan, 2021 at 12:09 PM
Just so you know, if you ever change the "date requested" date after you have received the initial reply, you need to notify a member of the desig...
Tue, 26 Jan, 2021 at 9:19 AM